How can I follow up with a client who hasn’t responded?

If a client hasn’t replied yet, a thoughtful and proactive approach can significantly improve your chances of securing the booking.

1. Send a polite follow-up

If 24–48 hours have passed without a response, send a short and friendly follow-up message. Keep it professional and positive. For example:

• Confirm your availability
• Reassure them of your interest
• Offer to answer any additional questions

A simple reminder often helps, as owners may be comparing profiles or may have missed your previous message.

1. Ask specific and relevant questions

Show genuine interest by asking about

• The pet’s habits and daily routine
• Temperament and behaviour
• Health conditions or special needs
• Compatibility with children or other animals

Specific questions demonstrate professionalism and experience.

1. Personalize your message

Reference details from their request (pet’s name, breed, service type, dates). This shows that you carefully reviewed their booking request and are not sending a generic response.

1. Be responsive

Owners often contact several sitters at the same time. Fast, clear replies can make the difference when they are deciding.

1. Keep in mind the expiration window

Booking requests automatically expire after 72 hours if they are not accepted. Acting promptly and maintaining communication increases your chances of confirming the booking before it expires.