Payments & Refunds
Am I refunded if I cancel my booking?
If you need to cancel your booking, a refund is possible depending on when the cancellation occurs and the type of service booked. For boarding, house-sitting and visits: Cancellation at least 72 hours before the starā¦
Why is the total amount of my booking higher than the sitterās displayed rate?
The total price is calculated using a simple formula: Daily rate Ć number of days Ć number of pets + applicable fees. For example, if a sitter charges ā¬20 per day and you book him for the week-end (2 days) for you petā¦
Can I pay in cash or outside the platform?
No, all payments must be made through the platform. Paying through Holidog ensures that your booking is secure and fully protected. It allows us to safely hold the funds and release them to the sitter only after the sā¦