Our cancellation policy is designed to be simple and fair for both pet owners and pet sitters. All cutoff times are based on the sitter's timezone.
Cancel at least 24 hours before each scheduled walk for a full refund. Cancellations within 24 hours of a walk receive a 50% refund for that occurrence.
Cancel at least 72 hours before the booking start date for a full refund. Cancellations after the cutoff receive a 50% refund for unconsumed days.
If a pet sitter cancels your booking at any time, you receive a full refund for all unconsumed services, including all fees. We will also help you find alternative sitters in your area.
In exceptional circumstances such as medical emergencies, natural disasters, or pandemic restrictions, you may be eligible for a full refund regardless of when the cancellation occurs. Documentation may be required.
Recurring bookings follow the same rules as one-time bookings. For walking services, the 24-hour cutoff applies to each individual occurrence based on its scheduled time.
If you need to shorten a confirmed booking, removed nights are fully refundable before the 72-hour cutoff and 50% refundable after.
Refunds are processed to your original payment method and typically appear within 5-10 business days, depending on your bank.
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