We're here to help
Have questions about our services or need assistance with your account? Our friendly customer support team is here to help you with any inquiries.
We strive to respond to all messages within 24 hours during business days.
HOLIDOG SAS
54 Rue de Paradis
75010 Paris
France
Problems with login, password reset, or profile settings
Help with creating, modifying, or canceling bookings
Questions about payments, refunds, or invoices
Information about becoming a pet sitter or improving your profile
Assistance with HolidogProtect insurance claims
Share your ideas for improving our platform
We aim to respond to all inquiries within 24 hours during business days (Monday to Friday, 9:00 AM to 6:00 PM CET).
For urgent matters related to ongoing bookings, please indicate this in your message subject line for priority handling.
Holidog × Holivet · Booking Protection
Included with every Holidog booking
Limited commercial guarantee. Terms & exclusions apply.
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