How does the Reputation Score work?

Once your account is created and your profile is complete, you start at 70 points. Your score updates instantly based on these actions:

⚡ Your responsiveness to requests
Action
Response time
Points
Reply to a booking request
< 15 min
+5
Reply to a booking request
15 – 30 min
+3
Reply to a booking request
30 min – 2h
0
Reply to a booking request

2h
-3
Request ignored / expired
—
-7

💬 Your responsiveness to messages
Action
Response time
Points
Reply to a message
< 10 min
+1
Reply to a message
10 – 30 min
0
Reply to a message

30 min
-1
Message ignored (>24 cumulative open hours)
—
-2

📅 Your overall reliability
Action
Points
Booking confirmed
+5
Booking completed
+15
Rebooking with the same client
+15
Cancellation > 7 days before start
-10
Cancellation < 7 days before start
-15
Cancellation < 24h before start
-25
No-show (confirmed)
-40
Booking request refused
-1

⭐ What your clients say about you
Action
Points
5-star review
+10
4-star review
+5
3-star review
-5
1–2-star review
-10

🛡️ Your safety level for pets and clients
Action
Points
Dispute opened (temporary)
-10
Minor dispute confirmed
-20
Animal safety incident
-40
Platform circumvention (confirmed)
-50
Attempt to share contact details in chat (auto-detected)
-5
Repeated dangerous behavior
-50
False or abusive report
-5

Important rules

• Fast replies to messages under 10 minutes earn +1, capped at +5 per day.
• Ignored requests and messages reduce your score less than trust and safety issues.
• Dispute opened is temporary and removed if you are cleared.
• Your score is always clamped between 0 and 100.

Why your reputation matters

• Improved visibility: sitters with a stronger score appear higher when owners search.
• More trust: strong reliability signals help owners choose you faster.
• More bookings: high-performing profiles naturally receive more requests.