Am I refunded if I cancel my booking?

If you need to cancel your booking, a refund is possible depending on when the cancellation occurs and the type of service booked.
For boarding, house-sitting and visits:

• Cancellation at least 72 hours before the start: full refund of the service (excluding service fees and HoliVet fees).
• Less than 72 hours before the start: 50% refund of the unused days (excluding service fees and HoliVet fees).
  For dog walking:
• At least 24 hours before: full refund (excluding fees).
• Less than 24 hours before: 50% refund (excluding fees).
  Please note that service fees are non-refundable. The refund is issued to your original payment method within 5 to 10 business days.
  In special situations, our team can review your case individually.
  If needed, you can contact us at any time via the Support button in your account. We are here to assist you.