How we protect your booking

Booking through Holidog is more than just a search: it’s a guarantee. By keeping your payment on the platform, you unlock three essential protections:

1. Holivet Guarantee
   Accidents happen. That’s why every official booking includes our Holivet Guarantee, that covers emergency veterinary expenses up to 1000 € per stay. Without an on-platform payment, your pet is not covered.
2. Last-Minute Guarantee
   If your sitter cancels at the last second, we don't leave you stranded. Our team will prioritize your request to help you find a replacement sitter immediately so you can keep your travel plans.
3. Secure Payments & Support

• Anti-Scam: Your money is handled through our encrypted system, protecting you from fraud.
• 7/7 Assistance: Our support team is available to mediate any issues and answer your questions throughout the stay.