How to communicate safely on the chat

To ensure every booking goes smoothly and safely, here is a simple guide on how to communicate effectively.
Before payment guidelines
While you are getting to know a new pet owner, our priority is to keep your personal information secure. Following these rules ensures that every conversation remains professional and protected by our safety standards.

• Do not share contact details: this includes phone numbers, emails, external links, or social media handles.
• Keep your address private: you can mention your neighborhood if needed, but for your safety, do not share your exact street address yet.
• Keep payments on the platform: only bookings paid via the site activate our premium Insurance and 24/7 Support.
• Focus on pet-related topics: Use the chat to discuss the animal’s habits, medical needs, and personality; avoid off-topic conversations or spam.
  💡 Good to know: not respecting our chat rules triggers an automatic -5 point deduction from your Reputation Score.
  Post payment guidelines
  Once the booking is confirmed, the safety restrictions are automatically lifted. You are now free to finalize the logistics and build a closer connection:
• Exchange contact details: feel free to call or text each other for easier updates.
• Share the service address: you can now provide the exact location and entry instructions.
• Organize a Meet & Greet: we highly encourage meeting in person before the service begins to introduce the pet to the sitter.
• Enjoy official protection: your booking is now officially covered by our Holivet insurance!
  Important Note: Respecting these rules is essential for everyone's safety. Intentionally bypassing our payment system or failing to follow these guidelines can lead to account sanctions or a permanent ban from the platform.