Why can’t I share my contact details or organize a meeting in the chat?

Certain information is automatically restricted in the chat to protect both you and the pet owner.
This includes phone numbers, email addresses, social media, external links, exact addresses, and any attempt to organize a meeting before the booking is confirmed and paid.
Why are these rules in place?
Security: this prevents fraud and ensures all exchanges remain safe.
Protection: only bookings confirmed and paid on the platform are covered by our insurance and support.
Fair use of the platform: it ensures all bookings are completed within a trusted and secure environment.
Reputation Score impact:
Attempting to share contact details in the chat results in a -5 point deduction from your Reputation Score.
Repeated attempts or intentional circumvention of the platform rules may lead to account suspension or permanent ban.
How does the process work?

1. Receive and accept a booking request
2. Use the platform chat to discuss the pet’s needs, habits, and details
3. Wait for the client to confirm and pay for the booking
4. Once the booking is confirmed, contact details are unlocked and you can organize a meeting
   After confirmation, you can safely exchange phone numbers, share the exact address, and plan a Meet & Greet.
   If your message was blocked by mistake, you can resend it without personal information or contact support for assistance.