Why did my request expire so quickly?

Some requests are sent through our Smart Assist system, which works differently from a regular request.
Smart Assist is a feature selected by the client that automatically sends their request to multiple available pet sitters at the same time. This increases the chances of finding a sitter quickly.
Because of this, the response time is shorter. You have up to 30 minutes to respond.
Only pet sitters who respond within this time frame can continue the conversation with the client. This is why the request may expire quickly.
Important to know:
Smart Assist requests have no impact on your Reputation Score. If the request expires, no points are deducted.
Direct client requests work differently. In this case, the client selects you specifically, and you have up to 72 hours to respond.
Responding quickly increases your chances of securing the booking and helps maintain a strong Reputation Score.
If you have any questions or need assistance, please contact support.