Why was my message blocked?

If your message was filtered, it may have contained information that is restricted on the platform, such as contact details or external links. This moderation system is designed to protect both you and the pet owner.
In rare cases, a message may be filtered by mistake. If that happens, our team will gladly review it promptly to ensure it complies with our Terms & Conditions.
You can resend your message without contact details or address and continue the conversation through the platform chat.
Please note that bookings arranged outside the platform are not covered by secure payment or the Holivet Guarantee and can result in a permanent banishment.