How can I cancel a request or a booking?

You can cancel a request or a confirmed booking directly from your account.
To do so:

• Go to your Dashboard
• Open Messages
• Select the relevant conversation
• Click on the three dots in the top right corner of the chat
• Select “Withdraw request/ Cancel booking”
  The refund depends on when the cancellation occurs and on the type of service booked.
  For boarding, house-sitting, and visits:
• Cancellation at least 72 hours before the start: full refund of the service (excluding service fees)
• Less than 72 hours before the start: 50% refund of the unused days (excluding service fees)
  For dog walking:
• Cancellation at least 24 hours before: full refund (excluding fees)
• Less than 24 hours before: 50% refund (excluding fees)
  Please note that service fees are non-refundable when the cancellation comes from the client.
  Refunds are issued to your original payment method within 5 to 10 business days.
  In special situations, our team can review your case individually. If you need assistance, you can contact us at any time via the Support button in your account, we are here to help.