Why is my client’s payment temporarily blocked even though my profile is complete?
In most cases, this is linked to incomplete payment information.
Make sure your Payout account is fully configured
- IBAN entered
- Identity verified
Go to Dashboard → Payments → Payment Settings to confirm everything is validated.
Without completed payment details, bookings cannot be confirmed.
If you have any doubts, please contact support and include a screenshot of the Payment Settings section so we can assist you more efficiently.
Still need help?
Contact the Holidog Team securely and keep the conversation in Messages.
Contact Holidog