Can I talk to the sitter before confirming the booking?

Yes, you can chat with the sitter before confirming the booking.
Once you send a booking request, you can use the platform chat to discuss all the details with the sitter. This allows you to ask questions about your pet, confirm availability, and make sure everything is a good fit before proceeding.
Important to know:
You must send a booking request to start the conversation. Without a request, it is not possible to contact the sitter.
You can discuss all details through the chat, but personal contact details and meeting arrangements are only allowed after the booking is confirmed and paid.
We strongly recommend discussing all details with the sitter before proceeding with the payment. Make sure to provide as much information as possible about your pet, such as breed, weight, behaviour, and any specific needs. This helps the sitter understand your pet and ensures a smooth and safe stay.
Once everything is agreed, you can confirm the booking directly on the platform.
If you have any questions or need assistance, please contact support.