Payments & Refunds
- Am I refunded if I cancel my booking?
- Why is the total amount of my booking higher than the sitter’s displayed rate?
- Can I pay in cash or outside the platform?
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Find clear answers for every step of your Holidog experience.
Frequently asked questions
Am I refunded if I cancel my booking?
If you need to cancel your booking, a refund is possible depending on when the cancellation occurs and the type of service booked. For boarding, house-sitting and visits: Cancellation at least 72 hours before the star…
Why is the total amount of my booking higher than the sitter’s displayed rate?
The total price is calculated using a simple formula: Daily rate × number of days × number of pets + applicable fees. For example, if a sitter charges €20 per day and you book him for the week-end (2 days) for you pet…
Why are there only a few sitters available in my search results?
Our new Holidog platform has recently been launched, and we are progressively importing our sitters. We now require more detailed information and conduct additional security and quality checks. During this transition…
What should I do if a sitter does not respond to my request?
Sitters have 72 hours to respond. However, we strongly recommend not waiting the full 72 hours if you do not receive a reply within the first few hours. To maximize your chances of confirming a booking quickly, it is…
How does the booking process work on Holidog?
Booking on Holidog follows a clear and secure step-by-step process designed to protect both you and your pet. Here is how it works in detail: 1. You send a booking request Choose the sitter that best matches your need…
Can I meet the sitter before the stay to make sure everything goes well?
Absolutely! It is even strongly recommended 😊 The introductory meeting, called a Meet & Greet, is part of the normal booking process. It allows you to: Meet the sitter in person Discover the environment where your pe…
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Booking Process
- Why are there only a few sitters available in my search results?
- What should I do if a sitter does not respond to my request?
- How does the booking process work on Holidog?
- What should I do after my booking is confirmed?
Meet & Greet
- Can I meet the sitter before the stay to make sure everything goes well?
- What is Meet & Greet and how does it work?
Safety & Messaging
- Why can’t I send my phone number or email in the chat?
- Why was my message blocked or rejected?
- When can I see the sitter’s exact address?
- How to communicate safely with sitters
Sitter Profile
- How can I know how many pets the sitter cares for at the same time and whether my pet will be left alone?
- How can I know if the sitter already has pets at home?
Cancellations
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