How does the booking process work on Holidog?

Booking on Holidog follows a clear and secure step-by-step process designed to protect both you and your pet.
Here is how it works in detail:

1. You send a booking request
   Choose the sitter that best matches your needs and send a booking request for your selected dates and service. At this stage, no payment is made yet.
2. The sitter reviews your request
   The sitter has up to 72 hours to respond. During this time, you can exchange messages to discuss your pet’s habits, specific needs, and any important details.
3. The sitter accepts the request
   If the sitter confirms availability, you receive a notification with the final price clearly displayed. This amount includes the daily rate and all applicable fees.
4. You complete the payment securely
   To confirm the booking, you need to finalize the payment directly on our platform. It will be securely held and only released to the sitter after the service is completed.
5. You organize a Meet & Greet (recommended)
   Once the booking is confirmed and paid, you can schedule an introductory meeting. This allows you to meet the sitter, review expectations, and ensure everything feels right before the big day!
6. The service takes place
   On the agreed date, the sitter takes care of your pet according to the arrangements discussed. During the stay, you may receive updates and photos.
7. After the service
   When the booking is completed, the sitter receives his money and you can leave a review on the sitter’s profile. Your feedback helps other pet owners make informed decisions!
   At any time, you can track the status of your request or booking directly from your Dashboard.

• On desktop:
  Go to your Dashboard and click on “My Requests” in the left-hand menu.
• On mobile:
  Go to your Dashboard and tap the “Requests” icon at the bottom of the screen.
  This gives you complete visibility over every stage of the process, from the initial request to the end of the service.