How to communicate safely with sitters

To ensure every booking goes smoothly and safely, here is a simple guide on how to communicate effectively and protect you from potential scams.
Before payment guidelines
While you are choosing the perfect sitter, our priority is to keep your personal information secure and avoid any fraudulent activity.

• Do not share contact details: This includes phone numbers, emails, links or social media handles. Keeping your initial chat on the platform prevents unsolicited contact and scams.
• Keep your address private: For your safety, only share your neighborhood if necessary. You will be able to provide your exact street address once the booking is finalized.
• Keep payments on the platform: This is the most important step! By paying through the site, you will have access to our Holivet Insurance (in case of an accident or emergency and our Last-Minute Support (we assist you in finding a replacement if the sitter cancels at the last second).
• Focus on your pet’s needs: Use this chat to ask the sitter about their experience and discuss your pet’s habits and medical history. Avoid unrelated topics.
  💡 Help us protect you: If a sitter asks you to share your phone number immediately or insists on being paid in cash/outside the platform, please let us know. This helps us keep the community safe for everyone.
  After payment guidelines
  Once the booking is confirmed, the safety restrictions are automatically lifted so you can finalize the details with total peace of mind:
• Exchange contact details: You can now exchange phone numbers to call or text each other for easier updates and real-time photos during the stay.
• Share the service address: Share your exact address and any specific entry instructions for the sitter.
• Organize a Meet & Greet: We highly encourage you to meet the sitter in person before the service starts! It’s the best way to see how they bond with your pet.
• Enjoy being fully protected: Your booking is now officially covered by our Holivet safety guarantee, and our support team is standing by to help if needed!
  Important Note: Respecting these rules is essential for everyone's safety. Intentionally bypassing our payment system or failing to follow these guidelines can lead to account sanctions or a permanent ban from the platform.