Why can’t I send my phone number or email in the chat?

Certain information is automatically blocked to protect both parties.
This includes phone numbers, email addresses, external links, social media, last names, and precise addresses.
The purpose is simple: to prevent fraud and ensure your booking remains fully protected on the platform. If a booking is arranged outside Holidog, secure payment and the HoliVet Guarantee cannot apply.
To organize a meeting, there is no need to exchange contact details beforehand. Once the sitter accepts your request and you complete the payment, you can schedule a Meet & Greet directly from your conversation by clicking the blue “Meet & Greet” button at the top of the chat.
After the booking is confirmed and paid, the necessary contact details also become accessible in your Booking details section.
Keeping communication on Holidog guarantees secure payment, coverage during the stay, and easier assistance from our team if needed.