Why is the total amount of my booking higher than the sitter’s displayed rate?
The total price is calculated using a simple formula: Daily rate × number of days × number of pets + applicable fees. For example, if a sitter charges €20 per day and you book him for the week-end (2 days) for you pet…
The total price is calculated using a simple formula:
Daily rate × number of days × number of pets + applicable fees.
For example, if a sitter charges €20 per day and you book him for the week-end (2 days) for you pet:
- Base price: €40
- Service fee (15%): €6
- HoliVet fee (2%): €0.80
Total: €46.80
Service fees cover: - Secure payment processing
- Fund management until the end of the stay
- Customer support assistance
HoliVet fees activate the guarantee during the stay. It may cover veterinary expenses in case of an accident, up to €500 per claim and €1,000 maximum per booking, according to the conditions defined in our Terms & Conditions.
You can view the daily rate per pet directly on the sitter’s profile.
When confirming your booking, the full price including all fees is clearly displayed before confirmation, so you always know exactly what you are paying.
Still need help?
Contact the Holidog Team securely and keep the conversation in Messages.
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