Why was my message blocked or rejected?

If your message was blocked, it likely contained information automatically filtered by our system, such as contact details, external links, social media information, last names, or a precise address.
This moderation system is designed to protect both you and the sitter and to ensure that all bookings remain secure on the platform. Conversations arranged outside Holidog are not covered by secure payment or the HoliVet Guarantee.
You can simply resend your message without including contact details and continue the discussion through the platform chat.
If you wish to organize a meeting, you can do so directly after the sitter accepts your request and the booking is paid. The blue “Meet & Greet” button will appear at the top of your chat, allowing you to schedule the meeting securely through the platform.
Once the booking is confirmed and paid, the necessary contact details also become available in your Requests details section.