Booking Management
How can I get more information about the pet?
Pet details are shared by the owner within the booking request. Here is how you can find it: 1. Go to your conversation with the client 2. Click the three dots (āÆ) in the top right corner 3. Select āBooking detailsā Iā¦
How can I see the boarding location?
An approximate address is shared from the beginning in the Booking details section. To access it: 1. Go to your conversation with the client 2. Click the three dots (āÆ) in the top right corner 3. Select āBooking detaiā¦
Where can I see all booking request details?
All booking information is available in the Booking details section. To access it: 1. Go to your conversation with the client 2. Click the three dots (āÆ) in the top right corner 3. Select āBooking detailsā Within theā¦
How can I follow up with a client who hasnāt responded?
If a client hasnāt replied yet, a thoughtful and proactive approach can significantly improve your chances of securing the booking. 1. Send a polite follow-up If 24ā48 hours have passed without a response, send a shorā¦
Why canāt I talk to the client before accepting the booking?
To start a conversation with a client, you first need to accept the booking request. Accepting a request simply means that you are available for the selected dates and open to discussing the booking. It allows you toā¦
How can I modify the price of a booking request?
You can modify the price of a booking request directly from your conversation with the client. Follow these steps: 1. Open the chat with the client 2. Click on the three dots in the top right corner of the chat 3. Selā¦
Why did my request expire so quickly?
Some requests are sent through our Smart Assist system, which works differently from a regular request. Smart Assist is a feature selected by the client that automatically sends their request to multiple available petā¦