How does the Reputation Score work?

Once your account is created and your profile is complete, you start at 70 points. Your score updates instantly based on these actions:

⚡ Your responsiveness to requests

Action	Response time	Points
Reply to a booking request	< 15 min	+5
Reply to a booking request	15 – 30 min	+3
Reply to a booking request	30 min – 2h	0
Reply to a booking request	> 2h	-3
Request ignored / expired	—	-7

💬 Your responsiveness to messages

Action	Response time	Points
Reply to a message	< 10 min	+1
Reply to a message	10 – 30 min	0
Reply to a message	> 30 min	-1
Message ignored (>24 cumulative open hours)	—	-2

📅 Your overall reliability

Action	Points
Booking confirmed	+5
Booking completed	+15
Rebooking with the same client	+15
Cancellation > 7 days before start	-10
Cancellation < 7 days before start	-15
Cancellation < 24h before start	-25
No-show (confirmed)	-40
Booking request refused	-1

⭐ What your clients say about you

Action	Points
5-star review	+10
4-star review	+5
3-star review	-5
1–2-star review	-10

🛡️ Your safety level for pets and clients

Action	Points
Dispute opened (temporary)	-10
Minor dispute confirmed	-20
Animal safety incident	-40
Platform circumvention (confirmed)	-50
Attempt to share contact details in chat (auto-detected)	-5
Repeated dangerous behavior	-50
False or abusive report	-5

Important rules

• Fast replies to messages under 10 minutes earn +1, capped at +5 per day.
• Ignored requests and messages reduce your score less than trust and safety issues.
• Dispute opened is temporary and removed if you are cleared.
• Your score is always clamped between 0 and 100.

Why your reputation matters

• Improved visibility: sitters with a stronger score appear higher when owners search.
• More trust: strong reliability signals help owners choose you faster.
• More bookings: high-performing profiles naturally receive more requests.