How can we help?
Find clear answers for every step of your Holidog experience.
Frequently asked questions
How does the Reputation Score work?
Once your account is created and your profile is complete, you start at 70 points. Your score updates instantly based on these actions: ⚡ Your responsiveness to requests Action Response time Points Reply to a booking…
How to communicate safely on the chat
To ensure every booking goes smoothly and safely, here is a simple guide on how to communicate effectively. Before payment guidelines While you are getting to know a new pet owner, our priority is to keep your persona…
Why can’t I share my contact details or organize a meeting in the chat?
Certain information is automatically restricted in the chat to protect both you and the pet owner. This includes phone numbers, email addresses, social media, external links, exact addresses, and any attempt to organi…
Why was my message blocked?
If your message was filtered, it may have contained information that is restricted on the platform, such as contact details or external links. This moderation system is designed to protect both you and the pet owner.…
How to get your first client faster
The first booking is always the most important! To stand out from the crowd and convince owners to trust you with their pets, follow these 4 proven steps. 1. Make your profile irresistible Owners need to feel a "conne…
How can I update my availability?
Keeping your availability up to date is essential to receive bookings. To modify it: On desktop: Go to your Dashboard → Availability tab → Manage availability. On mobile: Go to your Dashboard → Click on the calendar i…
Browse by category
Safety & Messaging
- How to communicate safely on the chat
- Why can’t I share my contact details or organize a meeting in the chat?
- Why was my message blocked?
Getting Started
See all articlesProfile Setup
- How can I update my availability?
- Why was my profile photo rejected?
- How do I modify my address?
- How can I import reviews from other platforms?
Payments
- Why is my client’s payment temporarily blocked even though my profile is complete?
- How do I receive my payments as a pet sitter?
- How does my Holidog partner rate work?
Account
See all articlesBooking Management
- How can I get more information about the pet?
- How can I see the boarding location?
- Where can I see all booking request details?
- How can I follow up with a client who hasn’t responded?
Meet & Greet
See all articlesService Rules
- Can I become a sitter if I am not home all day?
- How do I know whether the stay is at my home or the owner’s?
Support
See all articlesStill need help?
Contact the Holidog Team securely and keep the conversation in Messages.
Contact Holidog